Mein Vodafone-Internet (WLAN) funktioniert seit 1 Stunde nicht und ich habe versucht, sie per Chat zu kontaktieren (Anrufe sind bei mir aufgrund von Sprachproblemen nicht möglich). Im Chat erwähnten sie so etwas wie einen Rückwegstörer in meiner Verbindung oder vielleicht in meinem bestimmten Ort/Gebiet. Muss ich mir darüber Sorgen machen? Werden sie das automatisch klären oder soll ich sie anrufen und mein Glück mit Bad Deutsch versuchen?

https://i.redd.it/4yw81bfmdgvc1.jpeg

Von DJAMAKUSA

3 Comments

  1. AutoModerator on

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  2. Assuming their diagnosis of the issue is correct, there’s something or someone sporadically interfering with the signal, like a very old appliance with some really unlucky properties or something. If that is the cause, there’s not much to be done about it, since it’s nearly impossible to identify the cause, unless it’s extremely obvious.

    That being said, if you do want to call them about it, I’d be very surprised if they had nobody who speaks English in their customer service team – it *is* a compulsory subject for most German students.

  3. Normal-Definition-81 on

    At least they already know that there is a fault, which is a good start.
    If the fault persists tomorrow, contact customer service (DeepL will help) and complain about the fault. If the fault persists for longer, you can ask for a reduction in the basic monthly price.

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