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3 Comments
Me and some other guys wanted to make a 5 day vaccation in leuven. 1 hour before the arrival its was cancelled, also it qas already payed.
This is reddit, not booking.com support. In any case, don’t cancel it yourself as this makes you the responsible party.
Definitely contact [booking.com](http://booking.com) first, they (smartflats or booking.com) should reimburse you for what more you pay for the hotel you eventually stay in. Cancelling one hour beforehand feels like a clear cut case to me. Don’t cancel the stay yourself.