Ich möchte ein S-Pankki-Bankkonto eröffnen, aber auf der Website steht, dass ich einen Dolmetscher für Finnisch oder Schwedisch mitbringen muss. Ist das immer noch so? Mein Freund erzählte mir gestern, dass sie seit kurzem Englisch unterstützen, aber keine relevanten Informationen finden konnten.
Alternativ könnte ich mich auch bei einer anderen Bank bewerben und dann S-Pankki online beantragen? (wie in https://www.s-pankki.fi/fi/tule-asiakkaaksi/welcome-to-s-bank/)
Was ist Ihre Meinung?
Von hikitaro1
6 Comments
My understanding is they do not have official English customer service, but they will serve you anyway. At least, I opened an account no problem in Helsinki.
Welcome to your personal reddit S-Bank help line! Here we make you get conflicting advice and waste time. Make sure not to contact the bank it self, they wouldn’t know what they’re doing.
I went to their branch in Mall of Tripla and opened an account (not the full version, because I don’t have a Finnish address) before I spoke to the customer service via phone in English.
Did you try phoning the police?
They have big signs even at the banks.
I started in Finnish and said I understand only a bit and he directly switched to english and we did everything in english without a problem.
Look, most people under the age of 60 in major cities in Finland speak English to some degree of competence. Most likely the reason a bank (or any other company for that matter) would say something like that is that if they say they’re ok with English then they have to guarantee that every employee who deals with customers can deal with them in English. Chances are if you follow the advice of another commenter and go to the bank and ask whether you can speak English with them, the employee will say yes. Point being, it’s then at the discretion of the employee, not the policy of the bank.
Having written that, I realised that it may also be the policy of the bank that the employee has to say “Sorry, we’re not allowed to serve you in English”. D*mn.