Ich sage das nicht, aber der CEO von Bulgari hat es auf LinkedIn (Beitrag, den er jetzt gelöscht hat) aufgegriffen, um sich darüber zu beschweren, dass Swiss die schlechteste Fluggesellschaft aller Zeiten sei. Ich habe eine ähnliche Erfahrung gemacht: hohe Kosten und schlechte Servicequalität, annullierte und verspätete Flüge usw.
Von xKBtV2-589
17 Comments
It sums up modern day Switzerland:
You pay a lot without getting the quality.
i’m in an aviation industry and always feel sad about them being under potential. management is disaster and latest “first class seat” crisis is another proof.
So the guy who runs a company with mediocre products at sky high prices complains about a company with mediocre products at high prices? I understand.
Why can’t the people who run Zurich Airport not run Swiss? It takes 10-15 mins from the Airport train station to the gate, just to learn 5 mins before boarding time that the plane is late…
If possible I book Swiss even though it‘s more expensive. I‘ve never had a flight cancelled or missed a connecting flight. never.
But I‘ve booked flights with Air France and British Airways a couple times and two out of three times either the flight gets cancelled while I‘m on the way to the gate or my lugagge gets searched and things stolen. never again.
that being said – it‘s my individual experience, management seems bad and needs some Swiss people in charge who get the value of the brand and not just as a german moneymilk machineY
I fly to Asia a lot for business and try to stick with Star Alliance airlines. The Swiss business class (and Lufthansa) products are a total joke. It’s like flying business class 15-20 years ago.
I would much rather fly Thai (seen as a much lesser product) for half the money, and have a much better seat, way better food and 10x friendly air stewards.
It’s half the price too.
As a Swiss, I can only agree. Unfortunately, this affects the entire Lufthansa group. I traveled with them this summer, and it was a disaster: delays, undelivered luggage, canceled flights. They turned our summer vacation into a constant source of anxiety.
Been to Switzerland 3 times. 1st 2 were British Airways iirc. Decent, drinks on plane, on time, fairly quick to get through Zurich airport.
Last time was Swiss. Which I assumed would be good, well, because anything Swiss “just works” (context, I’m English, we’re lucky if anything works).
Late arrival London->Zurich. Got a free chocolate. Not much else…
Leaving: gate <something high in double digits>, felt like I walked the length of the airport 3 times to get on the plane. Knackered…
Might as well have flown easyJet…
ITT: normally rationally thinking people sharing subjective opinions and happenings as facts while their sample size of flights is <10 per year 😂 for both the good and the bad comments mind you
I always had a good time flying swiss
Well for Lufthansa Swiss ist the cheap byproduct. They wanted to make money from the old Swissair fame by pretending it was something „better“ but that’s about it I guess. It‘s more like Yallo to Sunrise than Sunrise to Swisscom if you get what I mean
What a snowflake
Resisting the urge to say “Der kluge fährt im Zuge”
Cause we all know how much other railways suck 😛
I won’t say its the worst, but yeah, you can get the same quality, service and racism at much cheaper prices with many other airlines. I travel Swiss only if my company is paying for it. For personal travel I use qatar, emirates, Lufthansa, British etc.
I have been using Swiss for as long as I can remember. Their flights were never cheap, but you always felt valued. Planes were good quality and very clean. Staff were amazing and over helpful. Since the shutdown, it has been a shit show. All the freebies are gone, almost always delayed. If I am not mistaken, the routes to London are now longer too.
I would switch, but I recently flew business to India with BA and I have never been so disappointed in my life. Utter crap. Perhaps it is a general problem with Airlines….better the devil you know?
I’ve noticed a decline in pride of operation on various transport.
2003: 2 weeks holiday, took every mode of transport many times each day. 2 things were late, total:
Jungfraujoch last train down: they lost some tourists, so not their fault, many apologies…
Train into Interlaken: tourists being slow en route to disembark with luggage. Not SBB’s fault: but repeated apologies by conductor in 4 languages, and a promise connecting services were being held at Interlaken for our train.
2019:
Cable car paused due to lightning. Not their fault, but scant information for the next couple of hours. 100s of confused tourists milling about wondering when/if they’re getting off the mountain.
Train to/from Como diverted due to Gotthard Base tunnel accident. Not SBB’s fault, but almost zero information on train about arrival time which was about an hour late. The automated displays were still showing the original route timings. The accident happened a week prior. I resorted to Google Maps and GPS to work out when we’re getting there, which is my usual expectation on British trains.
Don’t misread this: Swiss travel is 100 times superior to Britain’s: but decline seemed noticeable. Please don’t let it happen. 2003 was great! 👍😃
cry me a river and crawl back to your protected vip zone.
Swiss is exactly what the people are willing to pay, so are other airlines. People fly airline XY because they want to save a penny, not realizing they contribute to the decreasing product quality. Why should Swiss have a better product, if YOU fire up a booking tool comparing flights only by price and book the cheapest? If you are in direct competition with ryanair and others simply because of price, you make comparable prices and adjust your products.
Delays? annyoing, but Switzerland / Zurich has one if not THE most busiest airspace globally. Swiss has the most starts from Zurich, so naturally by statistics they will be most affected by delays.
Not defending Swiss as default, my flights have been okay for the price with full airplanes every damn time. As long as these planes are full and people save a dime, it will contiue that rabbit hole.